Refund and Cancellation Policy

Website subscriptions can be canceled from the Stripe billing portal linked in Account. Mobile App Store subscriptions are managed in your Apple account subscriptions. Access continues through the paid billing period unless the checkout terms or applicable law require otherwise. Cancel before renewal to avoid the next recurring charge.

Included monthly avatar-call minutes and Screen Companion hours reset each billing period and do not roll over. Canceling does not convert unused included allowances into cash or add-on credits.

One-time extra minutes are consumed after included monthly minutes and do not expire. Apple handles refund requests for App Store purchases under its refund process. For website purchases, Amicus reviews duplicate or erroneous billing, service failure, whether credits were used, and applicable consumer law.

One-time Screen Companion hour packs are consumed after included monthly Screen Companion time and do not expire. Refund review considers whether purchased hours were used, duplicate billing, service failure, and applicable consumer law.

For an App Store charge, request a refund through Apple. For a website charge, contact Support with the account email, charge date, amount, and reason. Do not send full card details. Amicus will review the billing record and relevant usage and provide a decision or next step.